A simple L A S E R approach can make a conversation across the generations richer and more satisfying:


  • Look at the person, (notice the colour of their eyes – let them do the talking) and Listen well.

  • Ask as few questions as possible. Assume that the person is interesting and has fascinating stories to tell.

  • Stay focused and listen actively.

  • Empathise and Encourage the person without interrupting until they are ready to move on.

  • Respond to them verbally and also non verbally ensuring that your body language is open.

LASER (Look, Ask, Stay, Empathise, Respond)

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TheAgePage reflects the values of REAL Communication and Sarah's ongoing advocacy of older people.

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