BUY ONLINE RETURN IN-STORE
Retail's first comprehensive cross-brand 'BORIS' solution
Reduce shopper frustration and boost foot traffic by seamlessly accepting returns at all your brand stores. Plus, the option to extend your reach with another nearly 8,000 Return Bar® locations.
Simplify cross-brand BORIS returns
Help reduce shopper frustration and boost foot traffic across your retail locations by accepting returns for any brand effortlessly.
FEATURES
Fast cross-brand returns in under a minute
Prioritize store locations in the shopper portal
Item scanning to deter return fraud
Encourage BORIS returns with an in-store coupon
Seamlessly connect your portal and POS
The Happy Returns software integrates with your custom return portal or browser-compatible POS for a simple, straightforward setup.
FEATURES
iPad, Android, and POS compatible
QR codes with brandable Apple Wallet pass
Shopper status emails with in-store coupon
Returns are completed in less than 60 seconds
Route items with intelligent logistics
We can help move returned items where they need to go — another store, directly to your warehouse, or through our Return Hubs to boost efficiency and reduce costs.
FEATURES
Shipping supplies are provided
Coordinated pick-up from your stores
Extensive APIs and webhooks to track every return
You can keep items in your store, or route them by brand or SKU
How it works
01
Seamlessly connect with any portal or point of sale
Smoothly integrate with any return portal or browser-compatible point of sale (POS) for a simple, straightforward setup. All shipping supplies are provided, and we’ll coordinate pick-up from your stores.
02
Shoppers may start their return online or in store
Shoppers may start their return online, they are given a list of nearby locations, along with hours of operation and a promotion if offered. Alternatively, they can go directly to your store and start their return with help from your store associate.
03
Returned items are verified to help deter return fraud
Every item in the return is scanned and verified, ensuring the correct items and number of items are present. For items without barcodes, associates verify the item using our patent-pending image matching process.
04
Items can be routed to destinations by brand or SKU
Returned items are sealed into a labeled bag, which can be tracked as they travel to their final destination — be it another store, directly to your warehouse, or through our Return Hubs for efficiency cost savings.
05
Refunds and exchanges are initiated instantly
As soon as the return is approved, the shopper’s refund or exchange is initiated, and they receive an email confirmation. This significantly reduces 'Where is my refund?' call volume.
Plus, you can offer an optional coupon for shoppers to use while in store.
See it in action
The combination of technology and reverse logistics delivers a reliable, comprehensive solution for returns and exchanges.
Everybody loves an exceptional return experience
Contact us
Our team of returns and reverse logistics professionals are here to help.