Retain revenue
Reduce CX calls
Track feedback
Journey of a Return
Videos
Hub Automation
B.O.R.I.S.
Meet the Robots!
Efficiency is everything, especially when it comes to returns. Happy Returns and UPS are leveraging cutting-edge robots to transform the way returns are processed.
OPERATIONS
OPERATIONS
Journey of a Return
Ever wondered what happens after shoppers return an item? From the hands of the shopper to our Return Bar, where each item is scanned and verified, and through the streamlined pathways of our Return Hub, discover how each return makes its way back to the retailer with efficiency and care.
HOW-TO
Cross-brand buy online, return in-store
Discover our innovative BORIS solution, allowing retailers to offer seamless, box-free, label-free returns and exchanges across their entire store network. This flexible system integrates advanced software and reverse logistics, making it easy to customize for diverse customer needs and store configurations.
HOW-TO
Reduce service calls
Discover how Happy Returns can help make your return process faster and more user-friendly, so shoppers can complete their return without calling you.
HOW-TO
Track shopper feedback
Take a step towards fostering stronger customer relationships. See how Happy Returns can help you monitor Net Promoter Scores (NPS) throughout the return and exchange journey.
HOW-TO
Retain revenue
Returns don't have to be a loss. Make them a win for you and your customers. Use features within our Return and Exchange Portal to retain more revenue.
