RETURN & EXCHANGE PORTAL
Omnichannel returns and exchanges on autopilot
Automate returns and boost revenue retention with intelligent exchange suggestions based on return reasons and available inventory.
Boost revenue retention by up to 50%
Design the return experience to maximize revenue retention by encouraging exchanges and store credits over refunds, and fuel upsells with our Return Shopping experience.
FEATURES
One-click exchanges
Store credit with optional incentive bonuses
Return Shopping to incentivize new purchases during the return process
Encourage customers to shop during their return experience
Streamline omnichannel returns
Enable shoppers to quickly initiate returns or exchanges online, receive a QR code instantly, and effortlessly drop off items at your store or any nearby Return Bar location.
FEATURES
Promote BORIS with optional in-store coupon
Apple wallet pass for in-person drop-off
Consistent experience for all your brands
Shoppers can save their QR code to their Apple Wallet
Unlock insights with precision
Our retailer dashboard provides unmatched visibility, from overarching trends to minute details, empowering your teams to act with confidence.
FEATURES
Shopper feedback and Net Promoter Score report
Return method adoption report
Return reason summaries
Dig into what shoppers think of your return experience
How it works
01
Shoppers start their return or exchange online
They begin their return in our retailer-branded portal on your website, using their order number, email, or zip code.
02
They select their items and the reason for their return
Shoppers select the item they wish to return and the reason why they're returning it. Nested return reasons give retailers deeper insight into why the item is being sent back.
03
Shoppers choose an exchange, store credit, or a refund
Shoppers can exchange their items for another size or color, or they can opt for a refund in the form of store credit (with optional incentive bonus) or their original payment method.
Shopify retailers can incentivize shoppers to make a purchase during their return experience with our Return Shopping feature.
04
They choose their return method
Shoppers can choose what works best for them; convenient box-free, label-free drop-off in your store, at our network of nearly 10,000 Return Bar® locations, or ship it via the mail. 86% of shoppers opt for in-person returns.
Source: Happy Returns internal data, 2024.
05
They drop off their items, using their QR code
They drop-off their items without any packaging or printing. The associate in your store or at one of our Return Bar® locations scans the QR code to accept the return, which can be saved as an Apple Wallet pass. Click below to see what happens next.
See it in action
The combination of technology and reverse logistics delivers a reliable, comprehensive solution for returns and exchanges.
Everybody loves an exceptional return experience
Contact us
Our team of returns and reverse logistics professionals are here to help.